Fixing problems with Microsoft Word

Symptoms

"I press play, everything highlights very quickly but no speech is produced." - try Cure 1 first
"I try to scan into Word, it goes through the process but nothing appears in Word at the end." - try Cure 1 first
"I click the Check button and ClaroRead crashes." - try Cure 2 first

Diagnosis

Open ClaroRead and Word, open a text document. Press Play: highlighting and reading should proceed from the cursor position, but nothing happens.

Cure 1: Detect and Repair for Microsoft Word XP, 2002 or 2003

Open Microsoft Word.
Open the Help menu.
Select "Detect and Repair" and follow the instructions: you may need your Office or Word installation CD or DVD.

The default options are fine. Click Start to begin.

Repair may take a few minutes.

When Repair has finished click OK to return to Word and try using ClaroRead again.

Still not working? Detect and Repair does not work.

Cure 1: Detect and Repair for Microsoft Word 2007

Open Microsoft Word 2007.
Click on the Word 2007 Start button and select Word Options
Select "Resources" from the left-hand column and click "Diagnose".

You should request that Office runs Diagnostics, and follow the prompts. This may take several minutes, and you may need your Office or Word installation CD or DVD.

When Repair has finished click OK to return to Word and try using ClaroRead again.

Cure 1: Detect and Repair for Microsoft Word 2010

With Microsoft Word 2010 you no longer have a "Detect and Repair" option within Word. Go directly to Cure 2 below and Repair the installation.

Cure 2: Repair the Microsoft Office installation

On XP go to Control Panel > Add/Remove Programs. On Vista and Windows 7 go to Control Panel > Programs and Features.
Select your Microsoft Office version in the programs list. Here it is for Office 2010:
Select "Change" from the options at the top.
The Office installation window should now give you an option to repair. Select "Repair" and follow the instructions:

If Detect and Repair does not work

If the Detect and Repair process does not work then the next best step is to reinstall Microsoft Office. If you are technical, however, you can try one of the following fixes:

Close Word. Open Windows Explorer and go to Documents and Settings\[your username]\Application Data\Microsoft\Templates. Delete normal.dot. Restart Word
Close Word. Open the Windows Registry Editor (Start > Run > regedit) and go to My Computer > HKEY_CURRENT_USER > SOFTWARE > Microsoft > Office > [10, 11 or 12] > Word > Data. Delete all registry values except (Default).
Close Word. Start a command prompt (Start > Run > cmd) and change to the Microsoft Word program folder, usually C:\Program Files\Microsoft Office\[Office, Office10, Office11...]. Then try winword.exe /regserver and restart Word.
(Vista or Windows 7) Close ClaroRead. Click on Start, All Programs, Claro Software, and right-click on the ClaroRead shortcut. Select "Run as Administrator". If this does not work, try doing the same for Microsoft Word, and finally for both. ClaroRead does not need to be run as an administrator but permissions can be confused on a machine so one or both of ClaroRead and Word need to be run elevated.